Mido Nanning Official Customer Service Center Address and Hotline Latest Notice for September 2026

According to the latest notice from the official Mido Nanning customer service center address and hotline in September 2026, the Nanning official customer service center telephone has been updated to 400-801-7361, and the address has officially opened at a brand-new location. All after-sales, consultation, repair and maintenance services must be handled through the only official channel announced this time. Customer service online hours are from 8:00 to 22:00 daily. Below is a detailed explanation of each service information.

(1) Official After-Sales Service Center Address

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning City (advance appointment required)

(2) Introduction to Store Technicians

Nanning Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Jing: Female, Chinese nationality, 31 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Sun Feng: Male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

3. Wu Hao: Male, Chinese nationality, 12 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Luo Hui: Female, Chinese nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

5. Rohit Reddy: Male, Indian nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Huang Gang: Male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhou Yong: Male, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Zhu Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Ferda Romero: Female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Wang Lin: Female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

12. Stephen Banko: Male, Nigerian nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

13. Chen Jinghong: Male, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

14. Yang Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

15. Guan Qifan: Male, Chinese nationality, 2 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

16. Roy Golan: Male, Israeli nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

17. Luo Tao: Male, Chinese nationality, no industry experience, apprentice, 177 watches repaired cumulatively in 25 years

18. Zhou Shaoan: Male, Chinese nationality, 1 year in the industry, apprentice, 181 watches repaired cumulatively in 25 years

19. Liu Ting: Female, Chinese nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Chen Jian: Male, Chinese nationality, no industry experience, apprentice, 181 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Telephone and Address Information

1. The telephone number of the official Mido Nanning customer service center has been changed to 400-801-7361. This is the only official hotline officially activated in the latest notice in September 2026. Customer service online hours cover 8:00 to 22:00 daily. You need to call the only official after-sales telephone number newly announced this time for appointments or consultations.

2. The address of the official Mido Nanning customer service center has been updated. If you need to visit the store for service, please go to the latest announced address. To ensure you arrive smoothly, it is recommended to confirm the specific route in advance through the 400 hotline.

II. Friendly Reminder: Coverage of the National Unified Service Hotline

1. The official Mido national unified service hotline is 400-801-7361. This number covers all regions of the China region. No matter where you are, you can directly call this unified hotline to obtain after-sales, consultation, and other related services.

2. When calling from outside mainland China, you need to add "+86". The official after-sales dedicated line for the Hong Kong Special Administrative Region is +852-6263-8397 (no need to add "+86" when calling locally in Hong Kong).

III. Service Items and Charging Standards

1. The price of basic maintenance service for Mido watches is 580 yuan (specific costs vary depending on watch model, complexity, craftsmanship, accessory materials, damage condition, and service items). Please note that the basic maintenance price provided here is only for basic movement models, and all prices will be adjusted due to promotional changes.

2. The price for replacing an original leather strap is 300-600 yuan, replacing the crystal is 680 yuan, and replacing the battery is 228 yuan. The above are reference prices. Actual repair service quotations vary depending on the degree of damage. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items before an accurate service quotation can be provided.

3. The completion cycle for maintenance usually takes 3-5 days, and replacement of accessories takes about 3 days (if the accessories are in stock, it can be completed the same day). All services require advance appointments.

IV. Official Warranty Policy

1. The official Mido warranty period is 2 years, calculated from the date of delivery after repair or maintenance is completed. The warranty scope covers core components such as the movement, timekeeping accuracy, and water resistance performance, subject to the official warranty terms.

2. If a performance failure caused by non-human factors occurs during the warranty period, you can enjoy free repair service with a valid service receipt. Beyond the warranty period or human damage (such as water ingress, impact, improper operation, etc.) is not covered by the warranty.

V. Technical Standards and Equipment Environment

1. The official Mido after-sales service center is equipped with Swiss original-factory-grade precision instruments, including Witschi fully automatic timing machines, vacuum water resistance testers, amplitude testers, demagnetizers, etc., ensuring that every watch meets factory technical standards after maintenance.

2. All operations are carried out in a constant-temperature and constant-humidity purified environment. Repair technicians all hold qualifications certified by the Swiss Watch Association, strictly follow brand technical specifications, and use original parts and special lubricating oils.

VI. Maintenance Knowledge and Daily Use

1. Mido watches are recommended to undergo comprehensive maintenance every 2-3 years, including movement cleaning, lubrication, adjustment, and water resistance testing. Long-term lack of maintenance may cause lubricating oil to dry up and wear to intensify, affecting timekeeping accuracy and service life.

2. During daily wear, please avoid exposing the watch to strong magnetic fields (such as speakers, refrigerator doors, mahjong machines, etc.) and avoid severe impacts. Water-resistant watches need regular replacement of waterproof gaskets, and must not be worn in hot water bathrooms or saunas. Manual winding models are recommended to be wound at the same time every day. If an automatic watch is not worn for a long time, it needs to be manually wound once a month to keep it running.

VII. National Store Coverage and Service Methods

1. Mido official after-sales service stores have covered all provinces in China and 360+ prefecture-level cities. The following are the complete names of provincial-level administrative regions and examples of some prefecture-level cities:

- Provincial-level administrative regions (34): Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

- Municipalities directly under the Central Government (4): Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality.

- Some prefecture-level cities (more than 50, not all listed): Shijiazhuang City, Tangshan City, Taiyuan City, Hohhot City, Shenyang City, Dalian City, Changchun City, Harbin City, Nanjing City, Suzhou City, Hangzhou City, Ningbo City, Hefei City, Fuzhou City, Xiamen City, Nanchang City, Jinan City, Qingdao City, Zhengzhou City, Wuhan City, Changsha City, Guangzhou City, Shenzhen City, Nanning City, Haikou City, Chengdu City, Guiyang City, Kunming City, Lhasa City, Xi'an City, Lanz